Customer Support
If you have questions about your tax refund, below you will find customer service and support details for the IRS, Our Partner Banks and our own Customer Support Department. If you need specific information about your state's department of revenue and taxation, please refer to the Helpful Tax Links section of our Tax Resources page.
 
Fast Tax Customer Support
If you need copies of your tax return(s) or wish to provide copies to a third party, please Contact Us by phone, e-mail or fax and our Customer Support Team will gladly assist you.
 
You can check the status of your Refund 24 hours a day on the internet at  https://www.taxinfonet.com/ ; by calling our toll-free status line at 1-866-730-2274; or using the IRS's Where's My Refund? tool.
 
During the Tax Season, the Professionals at our locations are not able to personally answer the phones because they are focused on providing our clients with an accurate, thoroughly prepared tax return. If you need help or have questions, please call our Customer Support Department and someone on our Customer Support Team will gladly assist you. If you need in-person assistance, our New Orleans District Office is located at 4111 Jefferson Highway, New Orleans, LA 70121.
 
Phone: 1-504-942-8000
Toll-Free: 1-888-601-2122 
District Fax: 1-504-943-0972

Hours of Operation:
9:00 am - 5:00 pm Mon - Friday CST

Tax Season (December 21st thru April 15th) Extended Hours:
9:00 am - 8:00 pm Mon - Friday, CST
9:00 am - 6:00 pm Saturday, CST
11:00 am - 4:00 pm Sunday, CST

Email Us

IRS

The IRS offers Live Telephone Assistance. When calling the toll-free number, you may ask questions to help you prepare your tax return, or ask about a notice you have received:

Telephone Assistance for Individuals: 1-800-829-1040
IRS Delayed Check Hotline: 1-800-304-3107

Hours of Operation:
Monday Friday, 7:00 a.m. 10:00 p.m. your local time (Alaska & Hawaii follow Pacific Time).

On the IRS's website (http://www.irs.gov/) there is also an online tool to check the status of your tax refund.

With the Where's My Refund? tool you can generally get information about your refund 72 hours after the IRS acknowledges receipt of your e-filed return, or three to four weeks after mailing a paper return.
 
To use this tool, you will need to provide the following information from your tax return:
  • Your Social Security Number (or Individual Taxpayer Identification Number)
  • Your Filing Status
  • The exact whole dollar amount of your refund
Partner Banks
Republic Bank & Trust Company
Taxpayer Support: 1-866-581-1040
 
EPS Financial LLC
Taxpayer Support (eCollect): 1-877-503-0788
Taxpayer Support (E1 Visa Card): 1-866-331-8756
 
Chase
Taxpayer Customer Service: 1-800-365-1040
Taxpayer Email: chase.trp@chase.com
 
Santa Barbara Bank & Trust
Taxpayer Support: 1-800-901-6663
24-Hour Automated Support: 1-800-455-7228
Taxpayer Email: ralinquiry@sbbtral.com
 
River City Bank
Phone: 1-270-547-5151
Fax: 1-270-547-4403

 
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